How much does the Zürich Card cost?
CHF 27 (children CHF 19) for 24 hours and CHF 53 (children CHF 37) for 72 hours
Can I buy several Zürich Cards on one smartphone?
Yes, Zürich Cards can also be purchased for several people in the Zürich City Guide App.
From when is the Zürich Card valid?
Your Zürich Card is valid for 24 or 72 hours from the specified date and time. (Example: a 24 hour Zürich Card is valid from 01.01.22 15.00 until 02.01.22 14.59)
Is my credit card data stored anywhere?
Your credit card details are deposited with our payment partner, Stripe. Zürich Tourism is not authorized to store this data.
Do children under the age of 6 require a Zürich Card?
No, children under 6 years of age do not need a ticket on the local public transportation network if they are accompanied by an adult. However, not all activities (e.g. museums) are free for children.
Is the Zürich Card also valid in other cities? For example, can I use it to travel to Lucerne?
No, the Zürich Card is only valid for the specified zones in Zurich City: 110, 121, 140, 150, 155, 154, 111. However, in combination with a ZVV extension ticket for 4 zones, the Zürich Card is valid in the entire canton of Zurich.
Why isn’t the Zürich Card free of charge?
The Zürich Card is an independent product offered by Zürich Tourism and is self-financing (i.e. it is not subsidized by the city authorities).
What happens if my smartphone battery runs out?
It is your responsibility to ensure that your smartphone always has sufficient battery power, so that when traveling on the public transportation network, you are always able to present your Zürich Card if asked to do so by a ticket inspector. To be on the safe side, print out the PDF ticket and carry it with you, so that you can show that if your phone doesn’t work.
How do I buy an extension ticket for other zones?
How do I pay for a Zürich Card that I have purchased via the app?
You can pay by credit card (Visa/Mastercard).
Can I cancel Zürich Cards that I have purchased or have them refunded?
Zürich Cards that have already reached their validity dates and are completely or partially unused cannot be refunded.
Is the Zürich Card transferable to other people?
No, the Zürich Card is personal and cannot be transferred to another person.
Will I receive an e-mail confirmation for Zürich Cards purchased in the app?
Yes, you will receive an e-mail with a link to download the Zürich Card in PDF form.
Can I amend my e-mail address or other personal data?
If you have logged in via a discover.swiss account, you can amend your data in your profile. If you are using the app as a guest, your personal data is not stored in the app and can therefore not be amended.
What happens to my personal data?
How do I buy a Zürich Card in the app?
To purchase a Zürich Card in the Zürich City Guide App, you need a valid credit card and Internet access. Open the app. On the Home screen you will see the field, “Buy Zürich Card”. Click on that, then work your way through the purchase process.
Do you offer a discount for students, seniors, or pensioners?
Do I need an Internet connection to use the app and purchase a Zürich Card?
Yes, an Internet connection is necessary to use the app and buy the Zürich Card.
How do I redeem the Zürich Card with a Zürich Card partner?
You should present your valid Zürich Card on arrival or at the cash desk.
I have not received a confirmation e-mail. What should I do?
Please check your spam folder or contact our Support team.
Is there a price difference between Zürich Cards purchased in the app, via the webshop or on location?
No, there is no difference in price. The Zürich Card costs the same wherever you buy it.
Is the Zürich Card valid for boat trips?
Where can I find the ZSG timetable?
You can find the timetable here: zsg.ch
Is the Zürich Card valid from Zurich Airport?
Yes, the Zürich Card entitles the holder to travel between Zurich Main Station and Zurich Airport and vice versa within the validity period of the Zürich Card.
Does the Zürich Card need to be scanned or validated before travelling on public transportation?
When you purchase your Zürich Card, you will be required to enter the date and time when you wish to start using it. It will then remain valid for 24 or 72 hours from that date/time. During that period, it does not need to be scanned or validated.
Is there a reduction for customers with a valid Swiss Half-Fare Card?
What other special offers are included in the Zürich Card besides free travel on the local public transportation?
The Zürich Card includes free admission to many Zurich museums, as well as discounts or culinary surprises at many of Zürich Tourism’s partners. You can find further information in the Zürich City Guide App.
What should I do if I a ticket inspector asks to see my ticket?
You must be able to show your Zürich Card in the Zurich City Guide app (QR code) on your smartphone or as a PDF ticket to public transportation ticket inspectors at all times. Please note the zones in which the Zürich Card is valid.