Questions and Answers on the Zürich Card

How much does the Zürich Card cost?

  • 24 hours: CHF 27 (children CHF 19)
  • 72 hours: CHF 53 (children CHF 37)

Can I buy several Zürich Cards on one smartphone?

Yes, Zürich Cards can also be purchased for several people in the Zurich City Guide app (available from spring 2020).

From when is the Zürich Card valid?

Your Zürich Card is valid for 24 or 72 hours from the specified date and time. (Example: a 24 hour Zürich Card is valid from 01.01.20 15.00 until 02.01.20 14.59)

Is my credit card data stored anywhere? 

Your credit card details are deposited with our payment partner, Stripe. Zürich Tourism is not authorized to store this data. 

Do children under the age of 6 require a Zürich Card?

No, children under 6 years of age do not need a ticket on the local public transportation network if they are accompanied by an adult. However, not all activities (e.g. museums) are free for children.

Is the Zürich Card also valid in other cities? For example, can I use it to travel to Lucerne?

No, the Zürich Card is only valid for the specified zones in Zurich City: 110, 121, 140, 150, 155, 154, 111. However, in combination with a ZVV extension ticket for 4 zones, the Zürich Card is valid in the entire canton of Zurich.

Why isn’t the Zürich Card free of charge?

The Zürich Card is an independent product offered by Zürich Tourism and is self-financing (i.e. it is not subsidized by the city authorities).

What happens if my smartphone battery runs out?

It is your responsibility to ensure that your smartphone always has sufficient battery power, so that when traveling on the public transportation network, you are always able to present your Zürich Card if asked to do so by a ticket inspector. To be on the safe side, make sure that you always carry the Zürich Card PDF printout with you.

How do I buy an extension ticket for other zones? 

It is not possible to purchase extension tickets in the Zürich Card app. Please use the ZVV app, the ZVV online shop (in German), or a regular ticket machine.

How do I pay for a Zürich Card that I have purchased via the app?

You can pay by credit card (Visa/Mastercard).

Can I cancel Zürich Cards that I have purchased or have them refunded?

If the Zürich Card has not yet been activated or the validity date/time has not yet been reached, you can ask for a refund at a SBB ticket counter on-site. An online refund is not possible.

Is the Zürich Card transferable to other people?

No, the Zürich Card is personal and cannot be transferred to another person. 

Will I receive an e-mail confirmation for Zürich Cards purchased in the app?

Yes, you will receive an e-mail with a link to download the Zürich Card in PDF form. 

Can I amend my e-mail address or other personal data?

At the present time, the Zürich Card can only be purchased as a guest. For this reason, it is currently not possible to subsequently amend your personal data. 

What happens to my personal data?

Your data is stored on the third-party platform, discover.swiss, as well as with the Rhaetian Railway, which issues the Zürich Cards. 

How do I buy a Zürich Card in the app?

To purchase a Zürich Card in the Zurich City Guide app, you need a valid credit card and Internet access. Open the app. On the Home screen you will see the field, “Buy Zürich Card”. Click on that, then work your way through the purchase process.

Do you offer a discount for students, seniors, or pensioners?

No.

Do I need an Internet connection to use the app and purchase a Zürich Card?

Yes, to buy the Zürich Card in the app or in the webshop, you need an Internet connection.

Do I have to buy a night supplement ticket separately?

Yes, you will need to buy this ticket separately before you commence your journey. The night supplement applies to all public transportation routes marked with an “N”. It costs CHF 5.00 and can be purchased at any ticket machine. 

How do I redeem the Zürich Card with a Zürich Card partner?

You should present your valid Zürich Card on arrival or at the cash desk.

I have not received a confirmation e-mail. What should I do?

Please check your spam folder or contact our Support team.

Is there a price difference between Zürich Cards purchased in the app, via the webshop or on location?

No, there is no difference in price. The Zürich Card costs the same wherever you buy it.

Is the Zürich Card valid for boat trips?

Yes, the Zürich Card is valid on the Limmat boats and for the Short Lake Cruises operated by the Lake Zurich Navigation Company (ZSG).

Where can I find the ZSG timetable?

You can find the timetable here: zsg.ch

Is the Zürich Card valid from Zurich Airport?

Yes, the Zürich Card entitles the holder to travel between Zurich Main Station and Zurich Airport and vice versa within the validity period of the Zürich Card.

Does the Zürich Card need to be scanned or validated before travelling on public transportation?

When you purchase your Zürich Card, you will be required to enter the date and time when you wish to start using it. It will then remain valid for 24 or 72 hours from that date/time. During that period, it does not need to be scanned or validated.

Is there a reduction for customers with a valid Half-Fare Card?

No.

What other benefits does the Zürich Card offer besides free travel on the local public transportation?

The Zürich Card includes free admission to many Zurich museums, as well as discounts or culinary surprises at many of Zürich Tourism’s partners. You can find further information in the Zürich Card app.

What should I do if I a ticket inspector asks to see my ticket?

You must be able to show your Zürich Card in the Zurich City Guide app (QR code) on your smartphone or as a PDF ticket to public transportation ticket inspectors at all times. Please note the zones in which the Zürich Card is valid.

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