Questions and Answers on the “Erläb dis Züri” Special Offer

When does the “Erläb dis Züri” special offer take place?

The special offer takes place on the weekends of Christmas (December 24 – 27, 2020) and New Year (December 31, 2020 – January 3, 2021) as well as from January 9 – 10 & 16 – 17, 2021.

Who is eligible for the special offer?

The offer is open to anyone residing in municipalities with a zip code between 8000 and 8999.

Which hotels are participating? 

These 65 Zurich hotels are participating in the special thank-you offer, “Erläb dis Züri”, and offering one night’s accommodation at highly attractive rates.

What is included in the price?

The price includes one night’s accommodation in a double room with breakfast, but excludes any additional hotel services (e.g. spa). Also not included in the price is the City Tax of CHF 2.50 per person, which will be charged additionally.

Can I also book a double room for just one or two nights at Christmas or New Year?

Yes, the special prices are also valid for single nights during Christmas and/or New Year.   

Until when can I book the “Erläb dis Züri” special offer?

The double rooms can be booked until 12 noon on December 22, 2020.

How can I make a reservation?

Reservations can be made via, at the Tourist Information at Zurich Main Station, by telephone on +41 44 215 40 00, or by e-mail to Only one booking is permitted per person.

Can I book the double room on a different date?

No, this special offer is limited to the weekends of Christmas (December 24 – 27, 2020) and New Year (December 31, 2020 – January 3, 2021) as well as from January 9 – 10 & 16 – 17, 2021. The conditions apply exclusively for these dates.

Can I make reservations at several hotels or for several rooms?

Yes, but not on the same weekend, as the bookings are personal and non-transferable.

I would like to change/cancel my booking. Is this possible?

Cancellation or rebooking is not possible with this special offer. In the event of a cancellation, the guest will be required to pay the room rate in full.

Can I also book a double room as a single person or for children?

The offer is valid for one to two persons (e.g. two adults or one adult and one child). It is not possible for two children to share a room on their own. There is no price reduction for children.

How and when do I pay for my booking?

Credit card details are required as a guarantee for the booking. The amount payable for the double room plus the City Tax will be debited from your account when you are at the hotel.

Does the rate apply to one or two persons?

The given rate is per double room and is the same for dual and single occupancy.

Why can’t I book the desired hotel?

The number of double rooms per hotel is limited. If a hotel is fully booked, it no longer appears on the booking screen. These 65 Zurich hotels are participating in the “Erläb dis Züri” special offer.

How do I obtain the 10% discount on the Zürich Card?

Guests booking the “Erläb dis Züri” special offer will receive 10% discount on the Zürich Card on presentation of their hotel booking confirmation at the Tourist Information at Zurich Main Station.

Do I have to take part in the free city tour? (Cancelled due to Covid-19)

The guided walking tour is voluntary. However, if you wish to participate, it is necessary to register in advance.

Where and when does the city tour start and how long does it last? (Cancelled due to Covid-19)

The walking tour takes place on Saturday, January 9 and Saturday, January 16, 2021 respectively and starts at 1pm from in front of the Tourist Information at Zurich Main Station. The tour lasts approx. 1.5 hours.

What protective measures apply to the city tour? (Cancelled due to Covid-19)

  • On our tours it is mandatory to carry and wear face masks.
  • The recommended safety distance between guests and tour guides must be maintained.
  • Participants’ data, such as telephone number and e-mail address, will be recorded when booking a tour.
  • The maximum number of participants per group is limited to 9.

Where can I find the latest information about coronavirus in the city of Zurich and surrounding region?

Current information about coronavirus in and around the city of Zurich can be found here.

Who can I contact if I have a question after the booking deadline on December 22, 2020?

If you have any questions regarding the hotel services, please contact the hotel direct. For questions and general feedback on the “Erläb dis Züri” special offer, you can contact the Tourist Information at Zurich Main Station by telephone on +41 44 215 40 00 or by e-mail at

From what time can I check into the hotel? /By when at the latest do I have to check out?

For more detailed information, please contact your hotel direct.

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